There's no lighting setup, skip-rate limit, or camera angle that affects whether you get banned. Chatzyo doesn't scan your video for anything like that. What actually matters is much simpler, and this page is the honest, short version of it.
As covered in full in our Community Guidelines, the things that lead to a restriction are conduct issues, not technical ones — explicit content, harassment, sharing someone's contact info without consent, recording another person without permission, running bots or scripts, and similar. None of these involve an automated system judging your lighting or your background.
If you're not doing any of those things, there's nothing to "optimise" or work around. The platform isn't running a background score on your session that you need to manage.
A lot of advice floating around about random chat platforms in general talks about things like skip rate limits, "safety scores," or VPN blacklists — sometimes accurately describing how a different platform works, sometimes just guessing. None of that applies here. Chatzyo doesn't track how quickly you skip between matches, doesn't penalise VPN use, and doesn't run computer vision on your video feed to judge your lighting or framing.
If a restriction does happen and it feels like it came out of nowhere, the most likely explanation is that someone reported the session — not that an invisible system flagged something about how you were sitting or what was behind you.
It happens occasionally — a report gets filed that doesn't reflect what actually went on. If that's you, the path forward is the same either way: contact us through the Contact page with roughly when it happened, and we'll look at what we actually have, which is the report itself, not a recording. We're not unreasonable about genuine mistakes, but we also can't undo something just because someone disagrees with the outcome — each appeal gets looked at on its own.
For the specifics of how long different restrictions last and what triggers a permanent one, see Section 7 of our Terms of Service, or the shorter version in Community Guidelines.