This page is about the mechanics — what to actually click, what happens after you click it, and when email is the better option instead of the in-app button. For the full list of what counts as a violation, see our Community Guidelines.
The fastest and most useful way to report someone is the Report button inside the chat session itself — not email. It's available the moment something goes wrong, and pressing it does two things at once: it ends the session immediately and sends a flagged report straight to our moderation queue with the session details already attached.
Email is for things the in-chat button can't cover — a situation that needs more context than a single tap, or something urgent enough that you want a person to see it directly. For anything happening live in a session right now, the in-chat button is faster and gets you out of the conversation at the same time.
Press Report the moment something happens, then leave the session. You don't need to keep talking to gather more "evidence" — the report is logged either way.
The report categories in the tool cover the common situations. Pick the closest one. You're not required to write an explanation for it to count.
Some situations are better handled by writing directly to support@chatzyo.in rather than the in-chat button — mainly because they need more context than a single tap can carry, or because they're urgent enough that you want a person looking at it right away.
If you have any reason to believe someone you encountered was under 18, email us directly with the subject line "URGENT SAFETY" alongside reporting in-chat. We treat these as priority.
If something from a session — a screenshot, a recording — has been shared somewhere else without your consent, email us with whatever detail you have. This isn't something the in-chat tool is built to handle.
Appeals go through email, not the in-chat tool, since there's no active session to attach a report to. Include the approximate date and time of the incident.
If you do email, the details that actually help us act faster are: roughly when it happened (date and time, with time zone if you know it), which room or mode you were in, and a short description of what happened. A screenshot helps if you have one, but isn't required.
Every report — whether it came in through the in-chat button or by email — is reviewed by an actual person on our team, not resolved automatically by a filter. Our target is to have a human look at it within 2 hours. More involved cases, like ones that need to be cross-checked against a pattern of past reports, can take longer to fully resolve, but the initial review happens fast.
We don't have access to a recording of what happened — Chatzyo's video and audio run peer-to-peer and are never stored on our servers, so what we're acting on is the report itself: the category you selected, the session details attached to it, and anything you wrote in an email. That's also why being specific in your report matters; it's the clearest information we have to work from.
For credible threats, child safety concerns, or other serious illegal activity, Chatzyo cooperates with law enforcement, including Indian authorities given where the platform is based, and international agencies where the situation calls for it.
Reporting someone because a conversation genuinely went wrong is exactly what the tool is for. Reporting someone repeatedly and falsely — for example, out of frustration after being skipped — is itself a violation of our Terms of Service and can affect your own access to the platform.