⚙️ Technical

Technical Support & Troubleshooting

Practical fixes for audio, camera, and connection problems — written to be genuinely useful rather than to sound impressive. Most issues come down to a handful of common causes covered below.

Where to start: if something isn't working, refresh the page first. Most issues are a browser permission, another app using your camera or mic, or a network hiccup — not something wrong with your hardware.

Audio Not Working? Try These Fixes

Blocked permissions, the wrong device selected, or another app holding your microphone.

Camera and Microphone Not Working

Permission resets, device conflicts, and the "Hardware Error" message explained.

Fixing a Black Screen Instead of Video

Often a virtual camera or an OS-level privacy setting, not a permission problem.

Why Video Freezes — Device-Side Causes

Overheating, browser memory, and webcam drivers — the causes that aren't about your network.

Why Video Chat Lags — What's Actually Happening

Latency, jitter, and packet loss explained — three different problems often called the same thing.

Fixing "Connection Lost" and Dropped Calls

Firewalls, VPNs, and browser tab-sleeping — what genuinely helps a call connect and stay connected.

Improving Video Quality on a Weak Connection

Including a real, non-obvious trick about your background that actually helps.

Browser Settings That Actually Help

Hardware acceleration, extension conflicts, and what to check if a call won't connect.

Mobile vs Desktop — What's Actually Different

Why mobile disconnects more often, and which device suits which kind of call.

How P2P Video Calling Actually Works

Signaling, NAT traversal, and encryption — explained plainly, with the one honest exception.